Case: PostNord trains staff in dangerous goods with e-learning

Every day, PostNord Denmark handles parcels containing dangerous goods in limited quantities. This requires extra care, and the employees who handle the parcels must have the necessary training. Together with PostNord, we developed an e-learning course that made the training easier for both employees and managers.

The challenge

Previously, managers in each local unit ran the training themselves and documented who had attended. This caused several challenges:

• The training took time from both employees and managers and had to fit into daily operations.
• Quality varied from unit to unit.
• It was difficult to train new employees quickly.

The solution

We developed the course Transport of dangerous goods in limited quantities – from storyboard to finished course – based on PostNord’s existing material and in close collaboration with the company’s safety manager and HR.

The course takes about 25 minutes. It uses storytelling, graphics, images, voice-over and activities along the way and ends with a test that documents the employee’s knowledge. Language, graphics, pace and tasks were adapted to PostNord’s many different groups of employees.

We have a course that reaches the relevant group of employees in the way it communicates.

Tina Christensen, HR consultant, PostNord Denmark

The result

• Less time and administration: Managers no longer have to prepare and run the training, and completion is recorded automatically.
• Flexibility: Employees can take the course during their own shift – alone or in teams.
• Consistent quality: Everyone receives the same information, so terms and references are the same across the organisation.
• Easy updates: When the rules change, the course is updated in one place.
• Fast training of new employees: New starters can take the course straight away, without a manager having to arrange a class.

With e-learning we can offer our employees more training than we otherwise could.

Tina Christensen, HR consultant, PostNord Denmark