Terms and Conditions
Last updated: 22 October 2026
1. General
These terms and conditions apply when purchasing online courses, course licences and physical products from VESCO via www.vesco.dk or by direct ordering, unless otherwise agreed in writing.
VESCO is operated by:
Vestergaard & Co ApS
Secondary name: VESCO ApS
VAT no.: DK29407509
Tulipanvang 18
9500 Hobro
Denmark
Phone: +45 98 51 00 30
Email: info@vesco.dk
Website: www.vesco.dk
VESCO sells to both businesses (B2B) and individuals (B2C).
Where special conditions apply to business customers and private customers respectively, this is stated below. Private customers’ mandatory statutory rights always take precedence over these terms and conditions.
2. Order and order confirmation
Products can be ordered via VESCO’s webshop or by direct enquiry.
When ordering in the webshop, the customer receives an order confirmation at the provided email address.
The customer is responsible for providing correct contact, billing and student information.
If there is an error in the order, the customer is asked to contact VESCO as soon as possible at info@vesco.dk.
3. Prices and payment
All prices are stated in Danish kroner (DKK).
Prices may be displayed excluding or including VAT depending on the selected price display. The total price including VAT and any delivery costs is displayed before the customer completes the order.
Private customers
Private customers pay online using one of the payment methods offered in the webshop.
Business customers
Business customers can pay online or by arrangement against invoice.
When paying by invoice, the payment terms are net 14 days from the date of invoice, unless otherwise agreed in writing.
In the event of late payment, VESCO may charge interest and any fees in accordance with applicable legislation.
Online payment is made via a secure payment solution. VESCO does not store customers’ full payment card information in the webshop.
4. Delivery of online courses
Online courses are delivered digitally via VESCO Academy, VESCO’s online learning platform.
After the order is completed, the student is created as a user and/or enrolled on the purchased course, and the necessary access information is sent to the relevant email address.
Courses are usually delivered shortly after ordering.
For business purchases, payment by invoice or orders of multiple course licences, the order may be processed manually before access information is sent.
Any special delivery terms appear in the product description or order confirmation.
5. Course licences and access period
Access to an online course is valid for 12 months from the date of purchase, unless otherwise expressly stated in the product or agreed in writing.
This applies to both single course purchases and purchases of multiple course licences.
The access period is calculated from the date of purchase, regardless of when the student first logs in or starts the course.
After the access period expires, access to the course ceases, unless otherwise agreed.
A course licence becomes personal once it has been taken into use by a student and may not be shared between multiple people.
Redistribution of unused licences may be made by agreement with VESCO.
6. Completion and course certificates
Online courses can be completed at the student’s own pace within the access period.
Some courses contain tests or other requirements that must be met before the course is registered as completed.
Once the student has met the course completion requirements, a course certificate is automatically generated and can be downloaded from VESCO Academy.
The course certificate documents the completion of the course in question.
If a course requires practical exercises, instruction or supplementary teaching, this is stated in the course description or course material.
It is the responsibility of the customer and the employer to ensure that employees meet the training, instruction and competency requirements that apply to their specific work tasks.
7. Cancellation for business customers (B2B)
Business customers can cancel purchases of online courses within 14 days from the date of purchase, provided that the student has not yet started the course in question.
A course is considered to have begun when the student first opens the specific course in VESCO Academy.
When purchasing multiple course licences, cancellation can be made for the individual licences that have not yet been used within the same 14-day period.
Cancellation requests must be sent in writing to info@vesco.dk no later than 14 days after the date of purchase.
Upon approved cancellation, the relevant amount will be refunded or an issued invoice will be credited.
After the deadline has expired, purchases cannot generally be cancelled unless otherwise agreed in writing.
This is a voluntary cancellation scheme for business customers and does not limit any statutory rights.
8. Right of withdrawal for private customers (B2C)
Private customers generally have a 14-day right of withdrawal when purchasing via the webshop in accordance with the Danish Consumer Contracts Act.
The withdrawal period for agreements on digital services is generally calculated from the date of conclusion of the agreement.
Online courses
VESCO offers online courses with digital access.
When you buy an online course as a private customer in the webshop, you confirm at checkout that you want access to the course straight away and that you understand that your right of withdrawal ends when you log in to the course for the first time.
Your consent is repeated in the order confirmation, which you receive by email.
Until you log in to the course for the first time, you can withdraw from the purchase within 14 days of the date of purchase. Once you have logged in to the course, the right of withdrawal has lapsed.
If an online course is instead covered by the rules on services, the relevant rules for commencement, completion and cancellation of services apply.
VESCO respects the customer’s rights under applicable consumer legislation in all cases.
How to exercise your right of withdrawal
If you wish to cancel a purchase, you must give VESCO an unambiguous notice of this before the cancellation period expires.
The notice can be sent to:
In the event of a valid cancellation, the amount to which the customer is entitled under the law will be refunded no later than 14 days after receipt of the cancellation notice, with the special rules that apply when returning physical goods.
Refunds are generally made using the same payment method as the purchase, unless otherwise expressly agreed.
9. Physical products
VESCO also sells selected physical products, including course-related plastic cards and stickers.
The shipping time is usually 1–2 working days, and items are sent by ordinary post, e.g. DAO. Any delivery costs are stated in the webshop or when ordering.
Personalised plastic cards
When purchasing a personal plastic card for an online course, the card is automatically generated after the student completes the course.
Since the card is produced with the student’s individual name, it is exempt from the general right of withdrawal pursuant to Section 18(2)(3) of the Danish Consumer Contracts Act.
This does not limit the customer’s statutory rights in the event of errors or defects.
Other physical products – private customers
When purchasing regular physical products, private customers generally have a 14-day right of withdrawal from receipt.
The customer must notify VESCO of the cancellation before the expiry of the deadline and then return the goods no later than 14 days after notification.
The customer pays the direct costs of return, unless otherwise agreed.
Returns are made to:
Vestergaard & Co ApS
Tulipanvang 18
9500 Hobro
Denmark
The customer may be liable for any loss of value resulting from handling beyond what is necessary to determine the nature, properties and function of the goods.
In the event of a valid cancellation, the purchase price and any original standard delivery costs will be refunded in accordance with the provisions of the law. When returning goods, VESCO may withhold the refund until the goods have been received back or the customer has provided documentation for the return.
Business customers
Business customers do not have an automatic right of withdrawal when purchasing physical products, unless otherwise agreed in writing.
10. Complaints and defects
If a product or online course does not meet what was agreed, the customer is asked to contact VESCO at info@vesco.dk with a description of the problem.
Private customers have the rights that follow from the Danish Sales Act’s rules on defects, including the relevant rules for goods, digital content and digital services.
For ordinary physical goods, the period for raising complaints is generally 2 years.
For digital products and services, the relevant rules on defects and remediation apply, including any requirements for updates and accessibility.
Complaints from business customers are processed in accordance with the agreement entered into and applicable legislation.
11. Technical operation and availability
VESCO strives to ensure that VESCO Academy is available and operates stably.
Temporary disruptions may occur due to maintenance, updates, technical errors or conditions at external suppliers.
If a student experiences technical problems, they are asked to contact VESCO so that the problem can be investigated and resolved.
Any operational disruptions are handled with respect for the customer’s contractual and statutory rights.
12. Responsibility and use of course knowledge
VESCO strives to deliver professionally correct and updated teaching material based on relevant rules, standards and guidelines.
The online courses aim to convey knowledge and support competency development.
The course material does not replace the company’s own risk assessments, work instructions, safety procedures or other statutory measures.
The student and their employer are responsible for applying the acquired knowledge correctly and taking into account the specific working conditions.
VESCO is not liable for losses or damages that are solely due to the student’s or employer’s incorrect use of the knowledge provided.
VESCO’s liability can only be limited to the extent permitted by applicable law.
During the course, the student will be made aware of relevant responsibilities.
These provisions do not limit the customer’s non-negotiable rights.
13. Copyright
All course material, including text, images, graphics, video, animations, tests and other educational content, is protected by copyright and belongs to VESCO or the relevant copyright holders.
Purchasing an online course entitles you to personal use of the course material within the agreed access period.
The course material may not be copied, distributed, published, resold or made available to others without prior written permission from VESCO, unless otherwise provided by applicable law.
Course certificates may be used as documentation of completed training.
14. Personal data
VESCO processes personal data in connection with purchases, course administration, customer service and other relevant activities.
Read more in our privacy policy.
15. Complaints and disputes
If you experience problems with a purchase, we encourage you to contact VESCO at info@vesco.dk so we can try to find a solution.
Private customers can, when the conditions are met, file a complaint with the relevant public consumer complaints system via the Danish Appeals Boards (Nævnenes Hus).
Further information is available at www.naevneneshus.dk.
Agreements with VESCO are subject to Danish law with respect for mandatory consumer protection rules.
Disputes between traders that cannot be resolved amicably will be settled by the competent Danish courts.
16. Changes to the terms and conditions
VESCO may update the terms and conditions on an ongoing basis.
For agreements already concluded, the terms and conditions that were in force at the time of purchase apply, unless otherwise legally agreed.
The current version is available at www.vesco.dk.